Recent and ongoing resourcing pressures in the travel and hospitality industries are impacting the customer experience in many ways.
Our members are working hard to help our clients navigate this in the best and most efficient manner.
Bookings are undergoing significantly more changes than usual. We are currently seeing up to 1 in 4 trips being subject to change. Wait times dealing with airlines, hoteliers and other providers on your behalf are much longer than usual.
As a consequence, TMCs are under resourcing pressures themselves, navigating a significant upturn in demand alongside managing this disruption for you.
Your TMC may be taking longer than normal to help you, but we expect this to be a short-term issue whilst the industry stabilises.
No industry is working harder to reignite confidence in business travel. Our sector recognises the vital work you need to do.
We ask you to work alongside our TMCs, use their online platforms where possible and understand they are working with you through the current frustrations.
Business travel is vital to the prosperity of global Britain and as the BTA, we hope to work together to get the nation trading smoothly again.