UPDATED AS OF 17 APRIL 2010, 2.00PM
MALAYSIA AIRLINES FLIGHTS TO EUROPE FROM 15-17 APRIL CANCELLED
Due to airport closures across the UK and Europe as a result of volcanic ash from Iceland Malaysia Airlines flights from 15-17 April 2010 have been cancelled.
Based on current weather conditions and reports, there is a possibility that tomorrow’s flights will also be affected. As such, before proceeding to the airport, customers are urged to call the MAS Call Center 1300-88-3000 (within Malaysia) or 603-7843 3000 (outside Malaysia).
Passengers on the affected flights will be given 4 options:
· Get a full refund
· Exchange tickets for future flights
· Re-book on the next available flight
· Make changes on their original destination to fly into Rome instead. However, Malaysia Airlines will not make arrangements for land transfer to their final destination. This is subject to seat availability.
The above can be done at Malaysia Airlines' ticketing/reservations offices.
Transit passenger can claim for unutilized portions of travel from Malaysia Airlines ticket offices upon returning back to their original destination.
Passengers can make travel date changes by 22 April 2010 and the travel period can be deferred until 31 May 2010. Claim for refunds to be made by 22 April 2010.
The following flights are affected:
From Kuala Lumpur to:
* London (MH4) scheduled to depart 10.05am
* London (MH2) scheduled to depart 11.40pm
* Amsterdam (MH16) scheduled to depart 11.55pm
* Paris (MH20) scheduled to depart 11.35pm
* Frankfurt (MH6) scheduled to depart 11.50pm
To Kuala Lumpur from:
* London (MH3) scheduled to depart 12.00noon
* London (MH1) scheduled to depart 10.00pm
* Amsterdam (MH17) scheduled to depart 12.00noon
* Paris (MH21) scheduled to depart 12.00noon
* Frankfurt (MH5) scheduled to depart 12.30pm
Malaysia Airlines is looking at possibilities of mounting additional flights to ensure that customers are able to resume their travel as soon as possible. The situation is being closely monitored and the status of future flights will be updated on a daily basis.
Those booked on these flights are advised to watch out for updates on
www.malaysiaairlines.com under the tab ‘Book/Flight Status’. Customers who have mobile phones are encouraged to register their numbers with Malaysia Airlines for ease of notification via SMS.
