Per il secondo anno consecutivo Fiumicino si aggiudica il premio di miglior aeroporto d'Europa (>25 milioni pax) secondo ACI Europe
ACI EUROPE Best Airport Award winners for 2019 announced
27 June 2019
Limassol, 27 June 2019: The 15th Annual ACI EUROPE Best Airport
Awards were announced last night during the Gala Dinner of the 29th ACI
EUROPE General Assembly, Congress & Exhibition, hosted by Hermes
Airports¹.
The Awards² cover 4 traffic categories of airport and aim to recognise
overarching achievement in core activities such as customer service, facilities,
retail, security, community relations and environmental awareness and
operations.
ACI EUROPE counts over 500 airports in 45 European countries among its
membership and this year’s competition saw a high level of entries in the
competition in each category. This years’ judging panel for the ACI EUROPE
Best Airport Awards was drawn from a well-respected group of independent
experts from the European Commission, European Union Aviation Safety
Agency (EASA), SESAR JU and European Civil Aviation Conference (ECAC).
IN THE ‘UNDER 5 MILLION PASSENGERS’ CATEGORY
The first award, recognising airports in the ‘under 5 million passenger’
category, went to Cork Airport for its support to disabled passengers, its
strong community engagement and safety and security indicators, including
its recent Drone Awareness Campaign. The judges also highlighted the
airport’s recent €4m investment in F&B facilities that promote local products,
its recent route network expansion and status of the most punctual airport in
Ireland in 2018.
London City Airport was Highly Commended in this category.
IN THE ‘5-10 MILLION PASSENGERS’ CATEGORY
The winner of the ‘5-10 million passenger’ category was Bilbao Airport.
The airport was praised for its remarkable achievements in route development
(+21% new routes), PRM services and passenger flow management with
excellent satisfaction rates in security and baggage waiting times, in
particular. The judges highlighted the airport’s use of technology to improve
safety and the variety of its environmental initiatives, such as waste
management, noise mapping and investments in LED technology. They also
noted its cooperation with local stakeholders, like NGOs and support to local
communities, including the organisation of school visits.
Bristol Airport was Highly Commended in this category.
‘10-25 MILLION PASSENGERS’ CATEGORY
This year’s award in the ‘10-25 million passenger’ category went to LyonSaint Exupéry Airport for its new terminal with enhanced intermodal
connectivity and its state-of-the art operational control centre and security
technology. The airport was also singled out for its focus on a digital
passenger experience (e.g. world's first outdoor valet parking robot and
airport-to-home baggage service). The judges also considered that the
airport’s commitment to sustainable growth and environmental matters,
including carbon footprint, noise, waste, air quality and local community
relations is exemplary.
The Highly Commended airport in this category was Venice Marco Polo
Airport.
‘OVER 25 MILLION PASSENGERS’ CATEGORY
In the category for airports with ‘over 25 million passengers’, this year’s ACI
EUROPE Best Airport Award went to Rome Fiumicino Airport for the second
year in a row. The airport excels in linking its operational excellence to its
effective passenger-centric approach. The judges were impressed by the
airport’s strong focus on innovation (e.g. SESAR Airport Operations Plan) both
in terms of technology and people management. The airport was also
recognised for its safety management strategy, close cooperation with the
airlines, continuous performance monitoring, clear environmental targets and
active local engagement.
Two airports were Highly Commended in this category: Munich and
Copenhagen airports.
ECO-INNOVATION AWARD
The Eco-Innovation Award specifically recognises airports’ outstanding
environmental performance, in particular, innovative approaches to
environmental management. This year, the concept & criteria of this Award
have been revised and entries were required to provide details of an
innovative project in one of the following three environmental disciplines:
Climate Change; Noise Management; and Biodiversity & Wildlife Management.
The jury of this Award is mainly composed of members of the independent
Advisory Board of the global carbon management programme, Airport Carbon
Accreditation.
This year’s Eco-Innovation Award went to Menorca Airport (currently
accredited at Level 1 Mapping within Airport Carbon Accreditation) which had
applied under the discipline of Climate Change. The airport was commended
for investing in considerable resources in reducing its environmental impacts
by developing its own dedicated management tools. It was also praised for
investing in protection of the island’s rich biodiversity against climate change.
The judges also noted that the airport has also implemented good water
conservation strategies and addressed a variety of the UN’s Sustainable
Development Goals, showing that it is putting in place a well-rounded and
inspiring selection of different sustainability activities.
Avinor Oslo Airport was Highly Commended for this Award.
ACCESSIBLE AIRPORT AWARD
As part of a Memorandum of Understanding signed by ACI EUROPE and the
European Disability Forum (EDF) in 2016, the Accessible Airport Award aims
to honour the best airport in Europe in terms of its level of accessibility as well
as the range and the quality of the assistance services that it offers. It is also
intended to encourage other airports to continue their work on removing the
barriers that people with disabilities and persons with reduced mobility (PRM)
can still face when travelling by air.
This year’s Accessible Airport Award went to Gatwick Airport. It was
presented by Christakis Nicolaides, President of the Cyprus Confederation of
Organisations of the Disabled on behalf of EDF. The judges were impressed by
the airport’s efforts to go the extra mile to provide disability awareness
training to all passenger-facing staff, teaching them how to recognise and
assist passengers with hidden disabilities.
Additionally, it offers free disability awareness training to all third party
stakeholders to ensure consistency of standards.
The airport was also singled out for its close cooperation with organisations of
persons with disabilities, including a local community accessibility forum on
access requirements of users with diverse visible and invisible disabilities.
The judging panel for the Accessible Airport Award was comprised of EDF
Executive Committee Members and Andras Mogyoro, Legal Adviser at the
Directorate-General for Mobility and Transport, European Commission.
Bologna Airport was Highly Commended for this Award.
HUMAN RESOURCES EXCELLENCE AWARD
The ACI EUROPE Human Resources Excellence Award was created to
recognise individuals and Human Resources departments who have
demonstrated excellent leadership and human resources management among
ACI EUROPE’s Regular Members. The objective of this annual award - now in
its third year - is to give exposure to innovative examples that will help the
airport community to better assess and implement the new procedures and
skills needed to develop the industry’s workforce. The jury is composed of the
Chairs of the ACI regions’ Leadership & HR Fora.
This year’s Human Resources Excellence Award went to Hermes Airports, for
demonstrating a holistic cultural change programme in many areas with clear
KPIs, as well as best practices that have helped to achieve excellent business
results and employee engagement.
Istanbul Sabiha Gökçen International Airport was Highly Commended for
this Award.
The awards were presented to the winners by Filip Cornelis, Director Aviation
European Commission, Patrick Ky, Executive Director European Union Aviation
Safety Agency (EASA), Peter Hotham, Deputy Executive Director SESAR Joint
Undertaking, Christakos Nikolaides, Cyprus Confederation of Organisations of
the Disabled (CCOD), Angela Gittens, Director General ACI World, and Olivier
Jankovec, Director General ACI EUROPE.
Next year’s 30th ACI EUROPE General Assembly, Congress & Exhibition
will be hosted by Geneva Airport, on the occasion of the 100th anniversary of
the airport, and will take place in Geneva on 16-18 June 2020.
## ENDS ##
Note to Editors:
Photographs of the winners can be downloaded here.
¹The event is being attended by some 350 industry representatives, including CEOs
from major airports, airlines, air traffic management, national governments and the
EU institutions. The theme of this year’s event is Transform or Die: Airports & the
Sustainability Challenge.
²The ACI EUROPE Best Airport Awards are entirely separate from the ACI World
ASQ Awards, which are based on airports specifically participating in ACI’s Airport
Service Quality programme.
For any other information, please contact
Robert O’Meara, Director, Media & Communications, ACI EUROPE
mobile: +32 (0)486 54 14 71 email
robert.omeara@aci-europe.org
website:
www.aci-europe.org twitter: @ACI_EUROPE
ACI EUROPE is the European region of Airports Council International, the
only worldwide professional association of airport operators. ACI EUROPE
represents over 500 airports in 45 European countries. Its members
facilitate over 90% of commercial air traffic in Europe: 2.3 billion
passengers, 21.2 million tonnes of freight and 25.7 million aircraft
movements in 2018. These airports contribute to the employment of 12.3
million people, generating €675 billion each year (4.1%) of GDP in Europe.
EVERY FLIGHT BEGINS AT THE AIRPORT