This is a very nice novel written by somebody looking for donations. It touched my heart but for sure it will not touch my wallet. I flew Alitalia for more than 40years, I was delayed, they temporalily lost by baggage, I spoke with troggs in the airline uniform. On the other hand I also arrived on time, my baggage was there and I met very nice people in airline uniform. The same happened with Lufthansa, Air France, KLM, American, etc. just to mention some I used more frequently. This is the (more or less) the typical standard of north-emisphere airlines. I'm appoled somebody believe the story is a true story!!!