Re: Ryanair annulla centinaia di voli per mancanza di piloti
http://www.dailymail.co.uk/news/article-4932350/Ryanair-faces-deadline-TODAY-sort-compensation.html
Ryanair has until 5pm TODAY to sort out compensation for 400,000 travellers hit by flight cancellation shambles as even Gerald Ratner admits Michael O'Leary should QUIT
Michael O'Leary has cancelled 20,000 flights affecting 750,000 passengers
The Civil Aviation Authority (CAA) says they must help passengers by 5pm
Airline to tell passengers they are entitled to be re-routed by another carrier
And it must also publicly state it will reimburse expenses for affected customers
But the regulator will not 'speculate' what it will do if Mr O'Leary misses deadline
Ryanair is today facing a boycott and calls for boss O'Leary to quit over crisis
Gerard Ratner said today: 'I think that he (O'Leary) should resign like I did'
Ryanair has until 5pm today to sort out compensation for hundreds of thousands of travellers hit by mass flight cancellations as even Gerald Ratner said Michael O'Leary should resign.
The Civil Aviation Authority (CAA) has instructed the budget airline to tell passengers they are entitled to be re-routed by another carrier and explain how that will work.
Ryanair must also publicly state it will reimburse expenses for affected customers, according to a letter from the CAA.
In addition, the Dublin-based carrier must commit to helping passengers who chose an unsuitable option as a result of being misled.
Experts have said that the cancellation crisis could be its 'Ratner moment’ - a reference to Gerald Ratner’s infamous description of the products made by his family jewellery firm as ‘total crap’.
And today it emerged the man himself agrees and told The Times: 'I think that he (Michael O'Leary) should resign like I did' - but added: 'Ryanair is not about to go the way of Ratners'.
Passengers have threatened to boycott the airline after the latest wave of cancellations.
Customers bombarded the firm with complaints following Wednesday’s decisions to cancel flights for another 400,000 passengers over the winter.
A day after Ryanair was accused of ‘cancelling Christmas’ by wrecking more people’s travel plans, passengers using the hashtag #boycottRyanair vowed on Twitter to never fly with the airline again.
Peter Bond wrote ‘#Ryanair what a complete and utter shambles of a company. Not fit for purpose. I’ll never use them #boycottRyanair’.
It comes after the regulator accused the airline of 'not complying with the law' over its handling of the fiasco.
CAA chief executive Andrew Haines said he was 'furious' after Ryanair cancelled an extra 18,000 flights for the winter season on Wednesday - a move that will hit 400,000 customers.
'They are not making it clear to people their entitlement,' Mr Haines told BBC Radio 4's Today programme.
'If they follow through on what they are saying, then they would be breaking the law.'
But the CAA said today it would not 'speculate' on the action it would take if Ryanair misses the 5pm deadline
A Ryanair internal memo allegedly instructed call centre staff to offer flights with other carriers - provided the price 'does not exceed three times the value of the original Ryanair fare'.
The document, unearthed by ITV News, was criticised by consumer group Which?.
Managing director Alex Neill said: 'Ryanair appears to be plucking figures out of thin air as there is no legal basis for the arbitrary figure they've set.
'The law says passengers must be rerouted and there's no specified limit on cost. This yet again highlights the importance of the action which the Civil Aviation Authority has started.
'It must force Ryanair to immediately change its behaviour and comply with the law.'
A Ryanair spokesman said: 'We will be meeting with the CAA and will comply fully with whatever requirements they ask us to.'
The latest round of cancellations includes several popular routes used by British travellers, such as Stansted to Edinburgh and Glasgow, Gatwick to Belfast, Newcastle to Faro, and Glasgow to Las Palmas.
It adds to mounting anger against Ryanair, which was already coming under heavy fire after cancelling up to 50 flights a day earlier this month.
Ryanair says the cancellations were brought about because of an error with pilot holiday rosters.
Mr Haines said airline passengers are 'well-protected by the law'.
He went on: 'They are entitled to compensation and if there is a cancellation, they are entitled to be re-routed by other airlines.
'The chief executive of Ryanair (Michael O'Leary) has gone on record and said he is not going to do that. He then issued a clarification.
'But yesterday when they announced 18,000 further cancellations, they failed to follow through on that.
'We are furious they are not complying with the law and they are not giving customers what they are entitled to.'
The regulator asked for a meeting with the airline as part of a consultation that will last at least seven days and could take legal action for breaching consumer protection laws.
It says Ryanair has falsely claimed it did not have to re-route passengers on other airlines, particularly when there are no other services available.
The CAA also accused the airline of stopping short of providing details on its obligations to refund additional expenses incurred by passengers as a result of cancellations including for meals, hotels and transfer costs.
It enforces consumer rights for passengers on UK flights under the Enterprise Act, meaning it could take Ryanair to court, where it would face being fined.
However, it has no powers to stop the airline from operating in the UK on the grounds of how it treats passengers.
Ryanair's operating licence is handled by the Irish Aviation Authority.
The airline said the latest reduction in its schedule will 'eliminate all risk of further flight cancellations'.