Cmq ho saputo che era stata prolungata la normale deroga (fino a 30 minuti) che CAG concedeva in quel periodo di chiusura notturna della pista e solo a decollo avvenuto si è avuta la certezza dell'impossibilità di atterrare a CAG.
...la pista chiudeva a mezzanotte e mezza se non erro...in mezz'ora riesci ad arrivare a cagliari?
Ma se è come dici tu, allora che dire di Ryanair che in caso di dirottamento per avverse condimeteo atterra sull'alternato e scarica i passeggeri lasciandoli nel più completo abbandono ?
Cosa gli diamo l'ergastolo ?
ma dai, con FR hai pagato poco che cosa pretendi???
e difficilmente a bordo hai l'avvocato con molto tempo libero per mettere in piedi una causa....
Cmq ecco alcuni esempi di ottima assistenza offerta dai vettori low cost: (fonte: airlinequality)
Ryanair - by Phyllis Stephenson
24 March 2007
Recently we were on holiday from Australia. We travelled with Singapore Airlines to Heathrow to stay in London for a few days before travelling with Ryanair from Stansted to Blackpool what a disaster. Even though we had come on a holiday from Australia the airline charged us 85 pounds excess baggage and then we went to sit and wait for the flight. The flight was cancelled due to snow, fair enough and we were told to go on line for a refund. I explained about the 85 pounds excess baggage fee and was told this was not refundable and we would have to wait to see a Ryanair rep. After queuing for over 3 hours I approached a Ryanair rep again and was told no money was being refunded and we would have to contact Ryanair Head office. This was over 7 weeks ago and we still have not heard a thing. I could not believe the chaos that was happening. We had taken a taxi to the station, Train to the Airport, we then had to try and arrange a car hire to drive to Blackpool. The ground Staff were worst than useless and were advising everyone they would be reimbursed as soon as possible some joke. I would never check in with Ryanair again!
Ryanair - by M Martingale
20 March 2007
I sent a raging missive to this site some weeks ago about Ryanair's repeated cancelling of flights out of Carcassonne (and diverting of incoming flights), failure to inform passengers, failure to offer any help, blaming weather conditions etc etc. This week a friend travelling from Carcassonne had an identical experience - ie. all the usual complaints from being trapped in the departure "lounge", and told nothing at all, then finally meeting with nothing but disinterest from Ryanair staff. What interests me especially is what is actually going on with Ryanair? Are they in serious trouble, or something? I can speculate that O'Leary's policy towards customers also extends to staff. For example, at Carcassonne, Ryanair staff are clearly part-time, only turning up during the few hours in the day when planes land or leave. Telephone calls outside these periods (for example, to check flight arrangements) are directed to the Ryanair central number, which as one disgruntled passenger has already pointed out, gets cut off almost immediately, but still incurs call-charges. All this suggests to me that staffing costs and wages are kept very low and perhaps also accounts for the general surliness of Ryanair staff. I can't help but wonder whether there is also some pilot unhappiness, which may account for their ready refusal to land planes when conditions are not absolutely perfect. Could they be making a point to their employers? On another note, I flew last week to and from Marrakesh with Easyjet from Gatwick. After my abominable Ryanair experiences, I wondered whether there would be similar "no-frills" hardships. On the contrary they were marvellous both in terms of efficiency and customer-care. The cabin staff were brilliant - helpful, chatty and full of smiles. The pilot made numerous friendly and informative announcements. Ryanair really does represent the dregs of low-cost airlines.
Ryanair - by Alex Huber
9 March 2007
I went on a weekend getaway to Sardinia on their new East Midlands- Alghero route, leaving Friday 02/03/07 returning the following Sunday. The flight went out without problems. Outbound flight was not full, possibly due to the new nature of route, but friendly service and it arrived about 20 min early. The return was scheduled for Sunday 04/03/07 evening. Check-in without problems. We were coached to the plane, that was 1/3 empty requiring some of the front and the rear rows to be left empty for ballance reasons. We were kept waiting until 20 min after the actual departure time, when we were told that the plane had been struck by a bird when landing at Alghero. The pilot decided to have a mechanic to have a look at it before departure. Alghero being a small airport in the middle of no-where, there was no technical maintenance team available at the airport and a mechanic was to be flown in on a later flight from Girona that night (about 2 hours later). We were coached back to the arrival area where passengers and crew ran for over the sandwiches that were available at the bar. Even more disruptive than a suicidal bird proved to be the unexpected fog that within minutes blanketed the entire airport resulting in the cancellation of all flights inbound and outbound. Only one AirOne flight came in, but never left again. All flights were diverted to other airports. It took 2 hours to tell the passengers that there wouldn't be a flight going out. The usual skirmish at the Ryanair desk was the result, with about 400 people trying to get any information on what was going on. Passengers on flights that hadn't arrived at all (Liverpool, Girona) were rebooked on the next available ones. Our flight was rescheduled to leave Alghero the next morning at 11am. We had to arrange transfer and own accommodation for the night, as Ryanair declined responsibility to compensation as stated by adverse weather conditions. The flight left the next day on time after a mechanic coming in on an earlier flight from Stansted had inspected the aircraft. The fares might be very competitive, but Ryanair's customer service leaves you stranded in the rain if anywing was to go wrong. Any personnel that might be around including crew disappear quickly and leave the passengers' frustration to hit the unfortunate airport personnel or security who tend to know even less about what's going on. We were lucky that there are more than one flight going to Alghero, meaning a mechanic could be arranged fairly soonish. One might not be so lucky at an even smaller airport with only a single daily connection (at best). I do think that you are more likely with Ryanair than with any other low-cost carrier to face such a situation due to their selection of airports.
Ryanair - by Mike Nat
9 March 2007
Sunday 4th March. Ryanair flight from Knock, Ireland to London Stansted. Inbound flight couldn't land due to high winds, diverted to Shannon, 3 hours away by road. 3 Hours after the flight was diverted buses arrived to take passengers to Shannon to fly to Stansted. I was travelling with my wife and baby daughter, when I asked about getting the car seat out of the baggage area for the coach journey, I was told that i couldn't use it because an infant ticket only entitles the infant to sit on the parents lap -not on a seat. Using a car seat would use a whole seat on the coach which I had not paid for! Does their obsession with saving money know no depths? Anyway, I pointed out that this was either illegal or very unsafe, and they must have had a chat amongst themselves because they "relented" and let me use the car seat for the baby. Unbelievable. Needless to say we arrived at 1am, rather than 6pm. Never again.
Ryanair - by Phyllis Stephenson
24 March 2007
Recently we were on holiday from Australia. We travelled with Singapore Airlines to Heathrow to stay in London for a few days before travelling with Ryanair from Stansted to Blackpool what a disaster. Even though we had come on a holiday from Australia the airline charged us 85 pounds excess baggage and then we went to sit and wait for the flight. The flight was cancelled due to snow, fair enough and we were told to go on line for a refund. I explained about the 85 pounds excess baggage fee and was told this was not refundable and we would have to wait to see a Ryanair rep. After queuing for over 3 hours I approached a Ryanair rep again and was told no money was being refunded and we would have to contact Ryanair Head office. This was over 7 weeks ago and we still have not heard a thing. I could not believe the chaos that was happening. We had taken a taxi to the station, Train to the Airport, we then had to try and arrange a car hire to drive to Blackpool. The ground Staff were worst than useless and were advising everyone they would be reimbursed as soon as possible some joke. I would never check in with Ryanair again!
Ryanair - by M Martingale
20 March 2007
I sent a raging missive to this site some weeks ago about Ryanair's repeated cancelling of flights out of Carcassonne (and diverting of incoming flights), failure to inform passengers, failure to offer any help, blaming weather conditions etc etc. This week a friend travelling from Carcassonne had an identical experience - ie. all the usual complaints from being trapped in the departure "lounge", and told nothing at all, then finally meeting with nothing but disinterest from Ryanair staff. What interests me especially is what is actually going on with Ryanair? Are they in serious trouble, or something? I can speculate that O'Leary's policy towards customers also extends to staff. For example, at Carcassonne, Ryanair staff are clearly part-time, only turning up during the few hours in the day when planes land or leave. Telephone calls outside these periods (for example, to check flight arrangements) are directed to the Ryanair central number, which as one disgruntled passenger has already pointed out, gets cut off almost immediately, but still incurs call-charges. All this suggests to me that staffing costs and wages are kept very low and perhaps also accounts for the general surliness of Ryanair staff. I can't help but wonder whether there is also some pilot unhappiness, which may account for their ready refusal to land planes when conditions are not absolutely perfect. Could they be making a point to their employers? On another note, I flew last week to and from Marrakesh with Easyjet from Gatwick. After my abominable Ryanair experiences, I wondered whether there would be similar "no-frills" hardships. On the contrary they were marvellous both in terms of efficiency and customer-care. The cabin staff were brilliant - helpful, chatty and full of smiles. The pilot made numerous friendly and informative announcements. Ryanair really does represent the dregs of low-cost airlines.
Ryanair - by Alex Huber
9 March 2007
I went on a weekend getaway to Sardinia on their new East Midlands- Alghero route, leaving Friday 02/03/07 returning the following Sunday. The flight went out without problems. Outbound flight was not full, possibly due to the new nature of route, but friendly service and it arrived about 20 min early. The return was scheduled for Sunday 04/03/07 evening. Check-in without problems. We were coached to the plane, that was 1/3 empty requiring some of the front and the rear rows to be left empty for ballance reasons. We were kept waiting until 20 min after the actual departure time, when we were told that the plane had been struck by a bird when landing at Alghero. The pilot decided to have a mechanic to have a look at it before departure. Alghero being a small airport in the middle of no-where, there was no technical maintenance team available at the airport and a mechanic was to be flown in on a later flight from Girona that night (about 2 hours later). We were coached back to the arrival area where passengers and crew ran for over the sandwiches that were available at the bar. Even more disruptive than a suicidal bird proved to be the unexpected fog that within minutes blanketed the entire airport resulting in the cancellation of all flights inbound and outbound. Only one AirOne flight came in, but never left again. All flights were diverted to other airports. It took 2 hours to tell the passengers that there wouldn't be a flight going out. The usual skirmish at the Ryanair desk was the result, with about 400 people trying to get any information on what was going on. Passengers on flights that hadn't arrived at all (Liverpool, Girona) were rebooked on the next available ones. Our flight was rescheduled to leave Alghero the next morning at 11am. We had to arrange transfer and own accommodation for the night, as Ryanair declined responsibility to compensation as stated by adverse weather conditions. The flight left the next day on time after a mechanic coming in on an earlier flight from Stansted had inspected the aircraft. The fares might be very competitive, but Ryanair's customer service leaves you stranded in the rain if anywing was to go wrong. Any personnel that might be around including crew disappear quickly and leave the passengers' frustration to hit the unfortunate airport personnel or security who tend to know even less about what's going on. We were lucky that there are more than one flight going to Alghero, meaning a mechanic could be arranged fairly soonish. One might not be so lucky at an even smaller airport with only a single daily connection (at best). I do think that you are more likely with Ryanair than with any other low-cost carrier to face such a situation due to their selection of airports.
Ryanair - by Mike Nat
9 March 2007
Sunday 4th March. Ryanair flight from Knock, Ireland to London Stansted. Inbound flight couldn't land due to high winds, diverted to Shannon, 3 hours away by road. 3 Hours after the flight was diverted buses arrived to take passengers to Shannon to fly to Stansted. I was travelling with my wife and baby daughter, when I asked about getting the car seat out of the baggage area for the coach journey, I was told that i couldn't use it because an infant ticket only entitles the infant to sit on the parents lap -not on a seat. Using a car seat would use a whole seat on the coach which I had not paid for! Does their obsession with saving money know no depths? Anyway, I pointed out that this was either illegal or very unsafe, and they must have had a chat amongst themselves because they "relented" and let me use the car seat for the baby. Unbelievable. Needless to say we arrived at 1am, rather than 6pm. Never again.
A mio avviso le richieste del PM sono esagerate ammesso che possa provare la malafede da parte della compagnia nel non aver comunicato la variazione di scalo a LIN ma in volo sapendolo gia' a priori.
E' gia' provato...il semplice fatto che son partiti a mezzanotte...e l'areoporto chiude a mezzanotte e mezza tipo.... con pure mezz'ora in piu'...fare quella tratta in un ora manco a volare [:308]
non mi pare proprio la stessa cosa..
se parti già sapendo che non atterrerai a destinazione ma andrai all'alternato devi mettere in cantiere l'incazzatura del passeggero che avrebbe potuto scegliere di non volare...
.. che , se permetti, non c'entrano nulla con il partire per A con la consapevolezza di andare a B.
Ammesso che sia avvenuto ciò, e che cioè il pilota non abbia dirottato in volo per altri motivi ma sia partito consapevolmente per Alghero sapendo che Cagliari era chiuso.
Io mi sarei incazzato.
A margine mi pare di poter dire che il pilota non c'entri comunque nulla.
però purtroppo è sotto processo pure lui, così come un povero sfigato supervisore del coordinamento che si faceva il turno di notte.
Io vorrei fare una considerazione più generale.
Ma ci stiamo rendendo conto di voler dare il CARCERE (per chi non lo sapesse vuol dire privazione della libertà con conseguente ANNULLAMENTO della propria vita per tutto il periodo della pena) ad una persona perchè ha fatto arrivare un passeggero a destinazione in ritardo?
Ma questo sarebbe un paese civile?
Ma ci stiamo rendendo conto di voler dare il CARCERE (per chi non lo sapesse vuol dire privazione della libertà con conseguente ANNULLAMENTO della propria vita per tutto il periodo della pena) ad una persona perchè ha fatto arrivare un passeggero a destinazione in ritardo?
Ma questo sarebbe un paese civile?
è solo follia pura.
Io giustifico una multa pesante e un adeguato risarcimento ai pax, ma il carcere è pura follia.
ajo, dai ma secondo voi gli daranno il carcere?? Nei processi si punta sempre al carcere e tranquilli che non si arrivera' nemmeno alla sentenza prima anche dell'arringa della difesa si arrivera' ad un risarcimento monetario..
In realtà l'accusa non è quella di aver fatto arrivare le persone in ritardo, ma quella di aver mentito consapevolmente ai propri passeggeri in merito alla destinazione del volo, privandoli della possibilità di scegliere se partire o rimanere a LIN.
Se le cose sono andate effettivamente così come si legge nell'articolo, siamo d'accordo sul fatto che il carcere è eccessivo. Ma allo stesso tempo, mi auguro che la sanzione ci sia, e pesante, anche per avere un effetto dissuasivo sulle compagnie aeree che volessero riprovare a fare qualcosa del genere...
Nicola
a pilota75 ha già risposto Nicola Limf (io ribadisco che in ogni caso il pilota non c'entrerebbe nulla)
airblue, non comprendo se la questione è chiara o meno.
Penso che il PM voglia comprendere se nel comporatamento della compagnia (ammesso che sia realmente avvenuto) possa ravvisarsi qualcosa di assimilabile al "sequestro".
Credo che i passeggeri abbiano il diritto di sapere in quale aeroporto atterrerano se questa decisione è già nota alla compagnia prima di imbarcare.
i dirottamenti per meteo o altro non c'entrano nulla...
Infatti piu che per il pilota e' da capire come la compagnia aera abbia gestito le comunicazioni ai passeggeri prima dell'imbarco del volo a LIN.
Certo che se un volo parte per Caglairi sapendo ancora priam della partenza che questo non andra' li i reati sono parecchi e non di poco conto.
E' possibile che il tuto sia stato scaricato sul pilota che alla fine e' stato l'unico a comunicare ai passeggeri la verita' ed il PM e' da lui che deve partire per risalire la catena di responsabilita'.
Certo che se un volo parte per Caglairi sapendo ancora priam della partenza che questo non andra' li i reati sono parecchi e non di poco conto.
E' possibile che il tuto sia stato scaricato sul pilota che alla fine e' stato l'unico a comunicare ai passeggeri la verita' ed il PM e' da lui che deve partire per risalire la catena di responsabilita'.
secondo me è molto meno "cretinata" di quello che la si vuol far passare...
poi il mio augurio è che i "colleghi del settore" coinvolti ne escano bene, ma ci andrei cauto con le valutazioni...
poi il mio augurio è che i "colleghi del settore" coinvolti ne escano bene, ma ci andrei cauto con le valutazioni...