idem, però non le vedo sul conto.
Sono solo status....praticamente inutili a metà dicembre.
Be, sono utili per lo scopo dichiarato nella lettera: se a causa dello sciopero hai volato meno e la qualificazione per gli status è a rischio a causa dei voli che NON hai prenotato e fatto, loro ti aiutano a raggiungere la soglia con il bonus.
Ad ogni modo, è stata una trovata favolosa: un gesto verso il Cliente a impatto quasi zero per l’Azienda. Anche per il Cliente, che però percepisce comunque il buon intento dell'Azienda.
Concordo, è un vero colpo di genio del mktg.
Che AZ impari!
La mia impressione è che il mktg e la comunicazione AZ siano preistorici. Lo vedi in ogni aspetto del rapporto con la clientela.
Verissimo. Occorre radere al suolo e rifondare tutto il settore con persone preparate e motivate.
Lufthansa's Germanwings asks striking pilots to negotiate
(Reuters) - Lufthansa's (LHAG.DE) budget airline Germanwings called on striking pilots to return to the negotiating table on Thursday, as they began a two-day strike which will cost the carrier more than 10 million euros.
The Vereinigung Cockpit (VC) pilots union strike, designed to put pressure on Lufthansa's management in a long-running row over early retirement benefits, is due to run until 2259 GMT (05:59 p.m. EST) on Friday and will affect hundreds of departures across Germany.
Germanwings said it was operating more than 60 percent of the 900 flights normally scheduled for the strike period thanks to managers who are pilots stepping in, and crews and planes hired from other companies.
Lufthansa wants to change a scheme that lets pilots retire at 55 and still receive a portion of their pay until the regular state pension payments kick in. The airline wants to increase the earliest age at which its new pilots can retire to reflect increasing life expectancies, and to cut costs.
The VC pilots staged 10 strikes last year, affecting hundreds of thousands of passengers and wiping up to 200 million euros ($226 million) off Lufthansa's operating profit at a time the airline is trying to reduce costs to keep up with rivals.
"This latest strike doesn't make sense," Germanwings Managing Director Thomas Winkelmann said.
"No one understands why a young co-pilot should demand the right to take early retirement in 30 years at conditions that are out of proportion with elsewhere and financed by the employer," he said.
The pilot's union said it was trying to force management to make a better offerand hoped this strike would have an effect.
"We await, after a year of almost pointless discussions, an offer that we can use as a basis for negotiations," VC board member Markus Wahl told Reuters TV.
The pilots have also requested that management enter mediation talks on plans for the expansion of budget flights, which Lufthansa has refused. Pilots oppose the way Lufthansa is pushing through the expansion by using a small business that is not subject to the same collective labor agreements as pilots working for its Lufthansa and Germanwings businesses.
Like rival Air France-KLM (AIRF.PA), Lufthansa wants to increase low-cost operationsto win back market share lost to the likes of Ryanair (RYA.I) and easyJet (EZJ.L), which are expanding in its home market.
Frankfurt,*20th*March*2015
Dear*Mr
As loyal Lufthansa customers you are unfortunately currently experiencing great inconvenience as a result of the repeated strikes announced at short notice by the Vereinigung Cockpit pilots’ union.
Our aim is to offer you again, as quickly as possible, the Lufthansa reliability you are accustomed to, the reliability we are so well known for and which you value in us.
We assure you that during the strikes, thousands of employees of the Lufthansa Group are working around the clock and doing everything they possibly can to limit the inconvenience to you as far as it is possible. However, we realize that all these efforts cannot compensate for all the difficulties caused by the strikes.
Every day, we organize special flight timetables within around twelve hours, so that we can inform you as quickly as possible which flights will take place despite the strikes. We have previously been able to re-establish - to a large extent - scheduled flight operations on the day after every strike. Our subsidiary airlines Austrian, Germanwings and SWISS have shown great flexibility in bringing Lufthansa passengers to their destinations with additional flights or with larger aircraft. The global Lufthansa partner network also provides us with outstanding support. Over two thirds of our originally booked passengers have therefore been able to reach their destinations during previous strikes.
Not only our passengers, but also our globally operating customers of Lufthansa Cargo, feel the effects of the strike. All employees at our freight subsidiaries are working intensively to limit the consequences.
Many of you are worried that strikes will continue in the coming days. Unfortunately, we are unable to rule this out. This decision is in the hands of the Vereinigung Cockpit pilots’ union, which is why we have requested the union return to the negotiating table immediately. Only then we can solve this conflict and shape our common future and prospects.
It is our task to make Lufthansa competitive over the long term. We therefore cannot and will not make any compromises that endanger our future viability. We also want to be able to develop reliable premium airlines to be successful and available to our customers over the coming decades.
On behalf of our staff on-board and on the ground, we apologize that you, our customers, are bearing the brunt of an internal conflict. We would like to again bring you reliably to your destination as quickly as possible, so that you will choose Lufthansa again in the future.
Thank you very much for your patience and loyalty.
Kind regards,