La trovo una cosa intelligente, ottima comunicazione B2C, brava United!
Fun on the ground: United Plane Chat
Posted Mar 14, 2014 at 5:00 PM
On Wednesday, March 4, we sat down with some #flyerfriendly flight attendants to answer customer questions via our March #unitedplanechat. Our Twitter followers had lots of great questions to ask and our special guests had a great time answering them.
Our special guests
Helen Hancock, who has been a flight attendant since 1987. She flies mostly international routes and has worked as an Instructor at our training center. She volunteers for a number of United’s outreach programs.
Jose Madrigal, who has been a flight attendant for almost 19 years and is currently based in Chicago (ORD). Jose has been an international Qualified Purser since 1999.
We answered 53 questions in the hour we were live and they ranged from asking which are the flight attendants’ favorite aircraft (Helen likes the 787 and Jose is partial to the A319 or 777), to their favorite airport restaurant (Helen likes Spirit Horse in Denver).
Customers wanted to know all about what the job entails, what they love about it and what it’s like to travel for a living. One person asked advice on how to keep their skin looking fresh when flying long haul. Helen’s emphatic answer was “hydrate, hydrate, hydrate”. And when the subject of avoiding jet lag came up, “I try to stay on the country’s time where my feet are on the ground” was a favorite answer.
There were lots of lighthearted topics but people also wanted to know if flight attendants are required to have safety drills. (They are. United has 8 training facilities and they need to re-qualify annually.) And some of our followers had questions about specific aircraft and their layouts.
One of the best things we learned though, was an insider tip for getting a whole can of soda on a flight…ask!
Join us next time, we all had a great time interacting with our Twitter followers and can’t wait until next month for another hour of #UnitedPlaneChat.
Keep an eye on our Twitter page for the date and time of our next Tweetchat. We'll also keep you posted on our Facebook page and here on the Hub.