Evidentemente ha costi piu bassi di Sfo o aveva offerto incentivi per l'apertura di rotte di lungo raggio che adesso saranno finiti.
*** IAG lancia LEVEL (FLYLEVEL.com) : low cost di lungo raggio ***
- Autore Discussione kenyaprince
- Data d'inizio
Evidentemente ha costi piu bassi di Sfo o aveva offerto incentivi per l'apertura di rotte di lungo raggio che adesso saranno finiti.
Io sarei interessato a prendere un volo per PTP con Level per la per la prossima primavera, sapete orientativamente quando saranno messi in vendita i voli per la summer 2019?
La sorella maggiore Vueling ha già provveduto.
La sorella maggiore Vueling ha già provveduto.
easyJet non ha aperto base VIE ma al momento é solo sede di easyJet Europe e degli Austrian registered aircrafts (OE-XXX)
Vorrei prendere un volo da FCO per PTP con scalo ad ORY. La tratta FCO-ORY è operata da Vueling.
Durante il processo di prenotazione ti viene chiesto se voglio aggiungere un bagaglio in stiva al costo di euro 39, ma non ci si riesce perché il menu a tendina non si apre.
Provato con il volo diretto ORY -> PTP e funziona benissimo ad aggiungere il bagaglio, il problema sono i voli con scalo.
Qualcuno di voi ha comprato un volo con scalo con Level con bagaglio in stiva? Se si come ha fatto ad aggiungerlo?
Grazie
Durante il processo di prenotazione ti viene chiesto se voglio aggiungere un bagaglio in stiva al costo di euro 39, ma non ci si riesce perché il menu a tendina non si apre.
Provato con il volo diretto ORY -> PTP e funziona benissimo ad aggiungere il bagaglio, il problema sono i voli con scalo.
Qualcuno di voi ha comprato un volo con scalo con Level con bagaglio in stiva? Se si come ha fatto ad aggiungerlo?
Grazie
BCN-JFK è operato 3x week una frequenza ridicola per una rotta del genere e considerando quanto offrono i concorrenti
Ma dovresti subito allertare il management, non sia mai che qualcuno si faccia male
E' una strategia consolidata per LEVEL. Sulla ORY-YUL volano solo in estate 3xw, quando AF vola CDG-YUL 2 o 3 daily, AC ha 2 daily più Corsair ed Air Transat daily. Dipende tutto dalle tariffe.
ho preso voli FR o EZY volati 3 ma anche 2 , se non 1 volta a settimana era erano sempre strapieni; se nelle rotazioni vai a soddisfare comunque una parte della richiesta tanto da garantirti il traffico allora anche un 3xw puo' funzionare; come sostiene uncomfortable, dipende poi dalle tariffe che applichi, e se per riempire tiri troppo giu' allora sul LR puoi farti anche male...
A margine della presentazione dei risultati IAG per il primo trimestre 2019 - Willie Walsh ha parlato di Level (sia lungo che corto raggio). Bene BCN, male VIE e ORY.
Era prevedibile che l’apertura in grande di 4 basi fra 2017 e 18 di Eurowings, Lauda, Level e Wizzair, non portasse risultati grandiosi in un mercato non certo immenso come quello di Vienna.
Inviato dal mio iPhone utilizzando Tapatalk
https://www.futuretravelexperience....ail&utm_term=0_c306aa3edf-1d1b2bca06-91421781
LEVEL’s CCO shares plans to deliver a “step change in the customer experience”
Personalisation // Aug 2019
Startup low-cost airline LEVEL has grown rapidly since it was established in 2017 within International Airlines Group (IAG). FTE spoke to LEVEL’s Chief Commercial Officer (CCO), Aurelius Noell, who shared how the airline is taking advantage of the strategic synergies created by its parent company, and what plans it has in place to transform the passenger experience.
LEVEL’s onboard retail portal enables passengers to choose items from the onboard food & shopping menu whenever they like and then pair their mobile devices to complete payment quickly and easily.
FTE: What are the main advantages of being owned by IAG?
Aurelius Noell: “LEVEL was born from IAG’s desire to build a world-class portfolio of brands that not only target specific geographies, but also target specific customer needs. LEVEL was created to target the long-haul low-cost segment of the market, which has a different set of needs to other segments.
“Being part of IAG enables us to focus on creating a low-cost and agile startup mindset but using IAG’s common services platform including procurement, IT, finance, MRO, cargo and digital. It also enables us to draw on skills and capabilities from around IAG.”
LEVEL is more than just a startup airline brand – it’s a new concept that uses technology to provide customers with control over their travel. How is the airline achieving this mission statement?
“We have our focus on the customer who determines where and how we invest. Whether it’s making LEVEL easier to book, improving the airport or inflight experience, or getting in touch and solving issues. Offering a solution across multiple channels, meaningful for the traveller, that’s where we will use technology and create new processes.
“Further work is underway in the booking and pre-journey segment to give passengers more control through our digital channels. In the next 12 months we’ll be rolling out a new website, app and new features to customise journeys with an increased range of ancillaries. We’re also rolling out best in class chatbots and customer communication tools in the event of disruptions.”
LEVEL went from board presentation to selling tickets in just a few months – a demonstration of IAG’s ability to get things done quickly.
LEVEL is recognised as a disruptor brand. What are the main aspects of the airline model that the airline is disrupting?
“LEVEL challenges the perception that an airline needs to be a single integrated business including strategy, commercial and the operation. The core LEVEL team is the strategic and commercial heart of the business, but we outsource the operation to the lowest cost production capability in a market. We run each of these markets in a different way.
“In France, we own a production unit called Openskies, which operates our long-haul flights from Paris Orly. Our flights from Barcelona are operated by Iberia, whilst we retain commercial and customer ownership. In Vienna and Amsterdam flights are operated by Anisec, a subsidiary of IAG, under a brand license agreement with LEVEL.”
What are LEVEL’s biggest innovations to date?
“The speed at which LEVEL has been established is definitely our biggest innovation to date! LEVEL went from board presentation to selling tickets in just a few months – it’s a clear demonstration of IAG’s ability to get things done quickly – and last year we established LEVEL Austria in less than three months. This has meant LEVEL and all areas of IAG doing things differently, with a focus on speed, agility and rapid decision-making.
“Our key achievement has been onboard at this point. Our onboard retail portal is a big step change to the customer experience. It enables passengers to choose items from our onboard food & shopping menu whenever they like and then pair their mobile devices to complete payment quickly and easily. This changes the dynamic of the customer experience, giving customers control on when they interact with us.”
What other initiatives are you implementing to enhance the passenger experience both on the ground and inflight?
“We are working with world leading, highly innovative startup and established companies to create a more personalised experience at our customer touch points. This will involve all areas as it is key to a personalised customer journey to break down barriers that exist today.
“Over the next 12 months we have a significant number of projects that will deliver improvements to the passenger experience. Some of these the passenger will see, such as improvements to our on-board catering product, increased range of ancillaries that will be offered based on personal context, smoother, faster and more efficient disruption handling and an easier purchase process. Other areas involve revenue management where we are working on nothing smaller than testing a new approach to a decades old process.”
Getting every element of the customer experience right – both inflight and on the ground – is one of the priorities for LEVEL.
What is LEVEL’s IFE and connectivity offer? And do you have any plans to utilise the power of inflight connectivity to boost revenue inflight?
“We already do. LEVEL has worked with IAG’s in-house connectivity systems supplier ‘IAG Connect’ since the very start of its operation. Our IFE and Wi-Fi systems are integrated and passengers are able to connect their personal devices to our seatback screens to browse and order from our inflight catalogue at any stage of the flight.”
Is LEVEL involved in the IAG accelerator programme? And are you working with any startups?
“We are working closely with IAG on innovations and we have already engaged with various companies which came through Hangar 51 such as Volantio, for example. Having early access to these companies at an early stage gives us a clear advantage in the market and is one of many synergies we have, being part of a big group.”
How important a role will startups play in helping airlines and their partners achieve the full potential of digital transformation?
“LEVEL itself is a startup, and we have the culture and ways of working that many external startups have. We work with startups because they tend to share the same values and culture that we do, which is a desire to deliver quickly and an acceptance that not everything will be perfect on Day 1.”
Looking ahead, what are your main aims and ambitions for 2019 and further ahead?
“We are taking delivery of another factory-new A330 at the end of September, we just launched a new route from Barcelona to JFK and at the end of October we will inaugurate a new service from Paris to Las Vegas. So we continue to grow fast. There will be new route announcements coming for 2020 so stay tuned. At the same time we are making sure the foundations are right to scale up growth and delivering the customer experience that our passengers expect is key.”
LEVEL’s CCO shares plans to deliver a “step change in the customer experience”
Personalisation // Aug 2019
Startup low-cost airline LEVEL has grown rapidly since it was established in 2017 within International Airlines Group (IAG). FTE spoke to LEVEL’s Chief Commercial Officer (CCO), Aurelius Noell, who shared how the airline is taking advantage of the strategic synergies created by its parent company, and what plans it has in place to transform the passenger experience.
LEVEL’s onboard retail portal enables passengers to choose items from the onboard food & shopping menu whenever they like and then pair their mobile devices to complete payment quickly and easily.
FTE: What are the main advantages of being owned by IAG?
Aurelius Noell: “LEVEL was born from IAG’s desire to build a world-class portfolio of brands that not only target specific geographies, but also target specific customer needs. LEVEL was created to target the long-haul low-cost segment of the market, which has a different set of needs to other segments.
“Being part of IAG enables us to focus on creating a low-cost and agile startup mindset but using IAG’s common services platform including procurement, IT, finance, MRO, cargo and digital. It also enables us to draw on skills and capabilities from around IAG.”
LEVEL is more than just a startup airline brand – it’s a new concept that uses technology to provide customers with control over their travel. How is the airline achieving this mission statement?
“We have our focus on the customer who determines where and how we invest. Whether it’s making LEVEL easier to book, improving the airport or inflight experience, or getting in touch and solving issues. Offering a solution across multiple channels, meaningful for the traveller, that’s where we will use technology and create new processes.
“Further work is underway in the booking and pre-journey segment to give passengers more control through our digital channels. In the next 12 months we’ll be rolling out a new website, app and new features to customise journeys with an increased range of ancillaries. We’re also rolling out best in class chatbots and customer communication tools in the event of disruptions.”
LEVEL went from board presentation to selling tickets in just a few months – a demonstration of IAG’s ability to get things done quickly.
LEVEL is recognised as a disruptor brand. What are the main aspects of the airline model that the airline is disrupting?
“LEVEL challenges the perception that an airline needs to be a single integrated business including strategy, commercial and the operation. The core LEVEL team is the strategic and commercial heart of the business, but we outsource the operation to the lowest cost production capability in a market. We run each of these markets in a different way.
“In France, we own a production unit called Openskies, which operates our long-haul flights from Paris Orly. Our flights from Barcelona are operated by Iberia, whilst we retain commercial and customer ownership. In Vienna and Amsterdam flights are operated by Anisec, a subsidiary of IAG, under a brand license agreement with LEVEL.”
What are LEVEL’s biggest innovations to date?
“The speed at which LEVEL has been established is definitely our biggest innovation to date! LEVEL went from board presentation to selling tickets in just a few months – it’s a clear demonstration of IAG’s ability to get things done quickly – and last year we established LEVEL Austria in less than three months. This has meant LEVEL and all areas of IAG doing things differently, with a focus on speed, agility and rapid decision-making.
“Our key achievement has been onboard at this point. Our onboard retail portal is a big step change to the customer experience. It enables passengers to choose items from our onboard food & shopping menu whenever they like and then pair their mobile devices to complete payment quickly and easily. This changes the dynamic of the customer experience, giving customers control on when they interact with us.”
What other initiatives are you implementing to enhance the passenger experience both on the ground and inflight?
“We are working with world leading, highly innovative startup and established companies to create a more personalised experience at our customer touch points. This will involve all areas as it is key to a personalised customer journey to break down barriers that exist today.
“Over the next 12 months we have a significant number of projects that will deliver improvements to the passenger experience. Some of these the passenger will see, such as improvements to our on-board catering product, increased range of ancillaries that will be offered based on personal context, smoother, faster and more efficient disruption handling and an easier purchase process. Other areas involve revenue management where we are working on nothing smaller than testing a new approach to a decades old process.”
Getting every element of the customer experience right – both inflight and on the ground – is one of the priorities for LEVEL.
What is LEVEL’s IFE and connectivity offer? And do you have any plans to utilise the power of inflight connectivity to boost revenue inflight?
“We already do. LEVEL has worked with IAG’s in-house connectivity systems supplier ‘IAG Connect’ since the very start of its operation. Our IFE and Wi-Fi systems are integrated and passengers are able to connect their personal devices to our seatback screens to browse and order from our inflight catalogue at any stage of the flight.”
Is LEVEL involved in the IAG accelerator programme? And are you working with any startups?
“We are working closely with IAG on innovations and we have already engaged with various companies which came through Hangar 51 such as Volantio, for example. Having early access to these companies at an early stage gives us a clear advantage in the market and is one of many synergies we have, being part of a big group.”
How important a role will startups play in helping airlines and their partners achieve the full potential of digital transformation?
“LEVEL itself is a startup, and we have the culture and ways of working that many external startups have. We work with startups because they tend to share the same values and culture that we do, which is a desire to deliver quickly and an acceptance that not everything will be perfect on Day 1.”
Looking ahead, what are your main aims and ambitions for 2019 and further ahead?
“We are taking delivery of another factory-new A330 at the end of September, we just launched a new route from Barcelona to JFK and at the end of October we will inaugurate a new service from Paris to Las Vegas. So we continue to grow fast. There will be new route announcements coming for 2020 so stay tuned. At the same time we are making sure the foundations are right to scale up growth and delivering the customer experience that our passengers expect is key.”
Annunciato il nuovo CEO di LEVEL, Fernando Candela - proveniente da Iberia Express.
New LEVEL chief executive
Fernando Candela, currently the chief executive of Iberia Express, is to become the new chief executive of LEVEL.
He has been in his current role at Iberia Express for six years and was previously director of planning and management control at Air Nostrum. Fernando will replace Vincent Hodder at LEVEL and will take up his new role on September 9, 2019.
Luis Gallego, chairman of Iberia and LEVEL, said: “I would like to thank Vincent for the good job he has done in leading LEVEL to this point and welcome Fernando into his new role. Fernando has a fantastic track record at developing low cost brands allied with strong leadership skills. I am confident he will continue to develop the LEVEL operations and brand”.
Carlos Gómez Suárez, currently chief operating officer at Iberia Express, will become interim chief executive at the airline.
LEVEL is IAG’s low cost brand with longhaul bases in Barcelona and Paris Orly and shorthaul bases in Vienna and Amsterdam.
https://www.iairgroup.com/en/newsroom/press-releases/newsroom-listing/2019/fernando-candela-level
New LEVEL chief executive
Fernando Candela, currently the chief executive of Iberia Express, is to become the new chief executive of LEVEL.
He has been in his current role at Iberia Express for six years and was previously director of planning and management control at Air Nostrum. Fernando will replace Vincent Hodder at LEVEL and will take up his new role on September 9, 2019.
Luis Gallego, chairman of Iberia and LEVEL, said: “I would like to thank Vincent for the good job he has done in leading LEVEL to this point and welcome Fernando into his new role. Fernando has a fantastic track record at developing low cost brands allied with strong leadership skills. I am confident he will continue to develop the LEVEL operations and brand”.
Carlos Gómez Suárez, currently chief operating officer at Iberia Express, will become interim chief executive at the airline.
LEVEL is IAG’s low cost brand with longhaul bases in Barcelona and Paris Orly and shorthaul bases in Vienna and Amsterdam.
https://www.iairgroup.com/en/newsroom/press-releases/newsroom-listing/2019/fernando-candela-level
LEVEL Expands Transatlantic Network, Adds Miami Flights –
La compagnia aerea affiliata low cost LEVEL (IB), che fa parte dell'International Airlines Group (IAG), ha annunciato una significativa espansione della sua rete transatlantica. Questa espansione include un aumento del 25% nella disponibilità dei posti e il lancio di un nuovo volo diretto da Barcellona (BCN) all’Aeroporto Internazionale di Miami (MIA), segnando il primo atterraggio della compagnia aerea in Florida.
La compagnia aerea affiliata low cost LEVEL (IB), che fa parte dell'International Airlines Group (IAG), ha annunciato una significativa espansione della sua rete transatlantica. Questa espansione include un aumento del 25% nella disponibilità dei posti e il lancio di un nuovo volo diretto da Barcellona (BCN) all’Aeroporto Internazionale di Miami (MIA), segnando il primo atterraggio della compagnia aerea in Florida.
