Ryanair tells 9-year-old: Pay up for lost purse
August 18, 2009
Ryanair has hit the headlines again for its uncompromising surcharge policy – this time slapping a €10 (£8.50) penalty on a little girl who lost her purse.
Nine-year-old Emma Lally misplaced her purse, complete with pocket money, after taking it out to buy a present during a flight home from Spain to Dublin.
Despite her initial relief at learning that the purse had been found, Emma was left in tears after being told she must pay a €10 administrative fee to reclaim it.
The little girl had written her personal details on the purse, which contained €42 in cash that she had saved from her holiday spending money.
But after father Sean tracked it down by contacting Ryanair's lost property provider, Greencap, he was shocked to discover that reclaiming it would cost a further €10.
"I was a bit annoyed that I had to pay back money for something that was ours," Mr Lally told The Belfast Telegraph. "I was delighted to get it back, but she's only a child.
"Her name and address were written inside the purse in a child's handwriting. It was very obvious that it was a child's purse. She's a good kid and she went away and had a little think about it, and came to me and said she wanted to give me the money.
"Emma was delighted to get it back but she couldn't believe that she had to pay the money. I don't see why it can't be given back without a charge."
Ryanair responded by saying that the Dublin Airport Authority (DAA) – which operates a separate lost and found counter – will not accept items that are handed in by airlines.
But the DAA rejected that charge, saying it has never refused to accept lost valuables.
Fonte: Cheapflights.co.uk
August 18, 2009
Ryanair has hit the headlines again for its uncompromising surcharge policy – this time slapping a €10 (£8.50) penalty on a little girl who lost her purse.
Nine-year-old Emma Lally misplaced her purse, complete with pocket money, after taking it out to buy a present during a flight home from Spain to Dublin.
Despite her initial relief at learning that the purse had been found, Emma was left in tears after being told she must pay a €10 administrative fee to reclaim it.
The little girl had written her personal details on the purse, which contained €42 in cash that she had saved from her holiday spending money.
But after father Sean tracked it down by contacting Ryanair's lost property provider, Greencap, he was shocked to discover that reclaiming it would cost a further €10.
"I was a bit annoyed that I had to pay back money for something that was ours," Mr Lally told The Belfast Telegraph. "I was delighted to get it back, but she's only a child.
"Her name and address were written inside the purse in a child's handwriting. It was very obvious that it was a child's purse. She's a good kid and she went away and had a little think about it, and came to me and said she wanted to give me the money.
"Emma was delighted to get it back but she couldn't believe that she had to pay the money. I don't see why it can't be given back without a charge."
Ryanair responded by saying that the Dublin Airport Authority (DAA) – which operates a separate lost and found counter – will not accept items that are handed in by airlines.
But the DAA rejected that charge, saying it has never refused to accept lost valuables.
Fonte: Cheapflights.co.uk
)! Però teniamo conto che gli aerei Ryanair hanno matricola irlandese... e in questo caso dovrebbe applicarsi la legge irlandese, no? (sono solo considerazioni personali)