A quanto pare la Ryanair e Swissport non si sono per niente organizzate per fronteggiare all'ondata di passeggeri estivi da Stansted...
http://www.timesonline.co.uk/tol/travel/news/article6736349.ece
From The Sunday Times August 2, 2009
Flights missed in Ryanair chaos at Stanstead airport Simon Alford
THE host of the BBC’s Question Time, David Dimbleby, was among hundreds of holidaymakers who missed their flights from Stansted airport yesterday after Ryanair, the cut-price airline, failed to open enough check-in desks.
Only 11 such desks, or “bag drops”, were open on one of the busiest departure days of the summer to service the airline’s 255 flights. Queues backed up through the terminal as passengers watched their flights depart while they waited to check in or drop their bags.
Police officers patrolling the terminal were called upon to calm some passengers as tensions ran high. About 500 passengers, including families with young children, were faced with finding alternative flights or cancelling their holidays. Last night some were sleeping in the terminal.
Dimbleby, 70, with his wife and family, had been due to fly to Toulon, in the south of France, but were still holding their luggage when their plane departed at 6.35pm, 95 minutes after the check-in desk opened and almost two hours after he had arrived at the airport.
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“It’s a nightmare,” he said. “Ryanair have abdicated responsibility. They have not spoken to any of these people, there have not been any public announcements and they have not said when the flights are called.
“They sell tickets for flights and don’t operate a check-in but are quite happy to take everyone’s money. The police are here with machineguns, supposed to be protecting us from terrorists, but they end up protecting Ryanair ticket sellers. It’s absurd.”
Fiona Wilson, 35, was told she was too late to board her flight for a two-week holiday in Grenada but some of her luggage had been put on the plane. “They are not sure when we can get it back,” she said.
The airline has adopted a policy to encourage passengers to check in online and discourages people from bringing suitcases by charging extra for luggage. It says it will stop airport check-in altogether from October.
Ryanair subcontracts its check-in desks to Swissport, but neither were available for comment last night. Stansted said: “There were only 11 [Ryanair] check-in desks open, which is fewer than we would have expected given the volume of flights they have.”
http://www.timesonline.co.uk/tol/travel/news/article6736349.ece
From The Sunday Times August 2, 2009
Flights missed in Ryanair chaos at Stanstead airport Simon Alford
THE host of the BBC’s Question Time, David Dimbleby, was among hundreds of holidaymakers who missed their flights from Stansted airport yesterday after Ryanair, the cut-price airline, failed to open enough check-in desks.
Only 11 such desks, or “bag drops”, were open on one of the busiest departure days of the summer to service the airline’s 255 flights. Queues backed up through the terminal as passengers watched their flights depart while they waited to check in or drop their bags.
Police officers patrolling the terminal were called upon to calm some passengers as tensions ran high. About 500 passengers, including families with young children, were faced with finding alternative flights or cancelling their holidays. Last night some were sleeping in the terminal.
Dimbleby, 70, with his wife and family, had been due to fly to Toulon, in the south of France, but were still holding their luggage when their plane departed at 6.35pm, 95 minutes after the check-in desk opened and almost two hours after he had arrived at the airport.
Related Links
Ryanair sales up but cuts will hit profits
Bemusement as Ryanair cuts winter flights
“It’s a nightmare,” he said. “Ryanair have abdicated responsibility. They have not spoken to any of these people, there have not been any public announcements and they have not said when the flights are called.
“They sell tickets for flights and don’t operate a check-in but are quite happy to take everyone’s money. The police are here with machineguns, supposed to be protecting us from terrorists, but they end up protecting Ryanair ticket sellers. It’s absurd.”
Fiona Wilson, 35, was told she was too late to board her flight for a two-week holiday in Grenada but some of her luggage had been put on the plane. “They are not sure when we can get it back,” she said.
The airline has adopted a policy to encourage passengers to check in online and discourages people from bringing suitcases by charging extra for luggage. It says it will stop airport check-in altogether from October.
Ryanair subcontracts its check-in desks to Swissport, but neither were available for comment last night. Stansted said: “There were only 11 [Ryanair] check-in desks open, which is fewer than we would have expected given the volume of flights they have.”
vediamo se imputano i ritardi al personale che nn fa' il suo dovere!!
