I piloti Iberia si preparano a scioperare
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beria will implement Contigency Plan to soften impact on customers
The Spanish airline regrets inconvenience to passengers and will take all measures to help.
Madrid, December 07, 2011
Following the announcement by the Spanish Airline Pilots Union (SEPLA) of a strike on 18th and 29th December to protest the creation of the new low-cost Iberia Express company, Iberia states its regrets over the inconvenience which will cause to its passengers during the Christmas holiday season.
To soften the impact on our customers, Iberia will implement a contingency plan as soon as the government decree prescribing minimum services during the strike are announced.
Measures include the following:
Iberia will attempt to place affected customers on other Iberia flights or on flights or ground routes operated by other companies. Iberia will also offer refunds to customers who request them.
Iberia is in discussions with other airlines and ground transport companies to accommodate affected passengers.
Affected customers who obtained their tickets from travel agents should contact the latter to request changes or refunds.
Iberia will assist all customers with connecting flights, or whose trips are interrupted by the strike action.
The company will provide the latest information on www.iberia.com, Serviberia and other call centres, the Iberia profiles on Facebook and Twitter, travel agencies, and Iberia desks at more than 100 airports around the world.
Iberia Plus Platinum & Gold cardholders will receive information and assistance with alternative flights from exclusive call centres.
Iberia is now awaiting the Spanish government's decree on minimum services to be operated during the strike. In all events, flights operated by Air Nostrum (IB8XXX), Vueling (IB5XXX), and code shares with other airlines (IB7XXX & IB4XXX) will not be affected.
During previous strikes all Iberia flights to and from the Canary and Balearic Islands, the great majority of intercontinental flights, and between 30% and 50% of all short and medium haul flights operated normally.
Once again Iberia calls on the SEPLA Union to revoke its strike call, since the action is unjustified. The pay and working conditions of current Iberia employees will not be affected by the creation of Iberia Express. Indeed, more pilots will be detailed to long-haul routes to the extent that Iberia Express takes over short and medium haul routes.
The decision to create Iberia Express has been taken at a corporate level with no negative impact on current cockpit crews, and indeed it will be to their benefit since it will enable the company to grow and prosper, adding 500 new jobs in its first year of operations.
The Spanish airline regrets inconvenience to passengers and will take all measures to help.
Madrid, December 07, 2011
Following the announcement by the Spanish Airline Pilots Union (SEPLA) of a strike on 18th and 29th December to protest the creation of the new low-cost Iberia Express company, Iberia states its regrets over the inconvenience which will cause to its passengers during the Christmas holiday season.
To soften the impact on our customers, Iberia will implement a contingency plan as soon as the government decree prescribing minimum services during the strike are announced.
Measures include the following:
Iberia will attempt to place affected customers on other Iberia flights or on flights or ground routes operated by other companies. Iberia will also offer refunds to customers who request them.
Iberia is in discussions with other airlines and ground transport companies to accommodate affected passengers.
Affected customers who obtained their tickets from travel agents should contact the latter to request changes or refunds.
Iberia will assist all customers with connecting flights, or whose trips are interrupted by the strike action.
The company will provide the latest information on www.iberia.com, Serviberia and other call centres, the Iberia profiles on Facebook and Twitter, travel agencies, and Iberia desks at more than 100 airports around the world.
Iberia Plus Platinum & Gold cardholders will receive information and assistance with alternative flights from exclusive call centres.
Iberia is now awaiting the Spanish government's decree on minimum services to be operated during the strike. In all events, flights operated by Air Nostrum (IB8XXX), Vueling (IB5XXX), and code shares with other airlines (IB7XXX & IB4XXX) will not be affected.
During previous strikes all Iberia flights to and from the Canary and Balearic Islands, the great majority of intercontinental flights, and between 30% and 50% of all short and medium haul flights operated normally.
Once again Iberia calls on the SEPLA Union to revoke its strike call, since the action is unjustified. The pay and working conditions of current Iberia employees will not be affected by the creation of Iberia Express. Indeed, more pilots will be detailed to long-haul routes to the extent that Iberia Express takes over short and medium haul routes.
The decision to create Iberia Express has been taken at a corporate level with no negative impact on current cockpit crews, and indeed it will be to their benefit since it will enable the company to grow and prosper, adding 500 new jobs in its first year of operations.