Re: Fly Ernest nuova compagnia
Dear Passengers,
Ernest Airlines temporarily suspends flights starting January 11th 2020.
All passengers on canceled flights can request a full refund of their ticket by filling in the appropriate form or by writing to
refunds@flyernest.com or
customercare@flyernest.com and contacting our Call Center:
(IT) +39 02 897 30 660;
(AL) +355 044 810 810;
(UA) +380 44 594 5838.
We are truly sorry for this enormous inconvenience.
Regarding the suspension provision:
Following the provision of the National Civil Aviation Authority (ENAC) of 29 December 2019 regarding the temporary suspension of our operating license, we find ourselves unable to operate flights as of 11.01.2020.
We therefore ask all our passengers not to go to the airport.
We have done everything possible to be able to operate and guarantee as many of our flights as possible during the holiday period, and to assist passengers who have traveled or had to fly with us during these two weeks and who have unfortunately suffered delays or cancellations. Unfortunately, the provision released on 29.12.2019, resulted in a series of events, which caused various blockages and difficulties to our operations.
The license can be restored following the demonstration by Ernest S.p.A. to be in possession of the requirements prescribed by the current legislation on the matter and to obtain the revocation of the provision issued by ENAC.
We have activated all the actions aimed at obtaining the revocation of the same provision, and we need time to provide all the necessary evidence as per Regulation (EC) n.1008 of 2008 to demonstrate our financial sustainability necessary for the resumption of our operations.
We know that nor a simple apology, or just the reimbursement of the ticket, will be enough to remedy the problems caused, but I can assure you, that we all at Ernest Airlines are doing our best to assist all our passengers that have experienced delays or cancellations in this difficult moment. We apologize again for any inconvenience we may have caused.
Ernest and team